Cashier
What we do
The Cashier Service at Kai Garieb Municipality is available to support community residents with a variety of municipal and utility services. The service point is located at the Augrabies Thusong Service Centre, providing residents with easy access close to home. While the service point is in Augrabies, the main municipal office that processes certain applications is based in Kakamas, so some services may be coordinated through that office.
Staff at the Augrabies Thusong Service Centre are there to guide residents through municipal processes, log requests, provide information, and issue documents efficiently. They ensure residents understand the process, what is required, and what to expect next.
Services Available
Reporting Sewerage Issues
Residents can report problems with sewerage by providing their name and house number. Staff log the issue on a list and arrange for the municipal sewerage truck to attend to the problem. This ensures that sewerage issues are addressed quickly and efficiently, keeping the community safe and healthy.
Eskom Assistance
Residents experiencing electricity issues can get help through the centre. The process works as follows:
- Residents provide their electricity meter number and report the problem with the electricity box.
- Staff contact Eskom on the resident’s behalf and obtain a reference number.
- The reference number is given to the resident, along with information about when Eskom will visit the property.
This ensures residents have a clear record and do not have to manage communication with Eskom on their own.
Municipal Account Enquiries
Residents can ask about their municipal account statements, including balances, charges, and other account details. Staff can also assist with making payments and purchasing essential services such as:
- Water
- Electricity
Important information for residents:
- All payments are accepted in cash only.
- You must bring your municipal account number when making a payment or purchasing services.
- If an official account statement is required, the staff at Augrabies collect it from the Kakamas office on your behalf and provide it to you directly.
House Ownership Transfers
Residents who are transferring house ownership can complete the process through the centre. Requirements include:
- Two affidavits confirming the transfer of the property
- Completion of the official municipal form
If all documents are correct, the process can often be completed on the same day, making it quick and convenient for residents.
Street / Pole Light Issues
Residents can report street lights or pole lights that are not working. The centre contacts IT technicians to inspect and repair the lights, ensuring community safety and proper street lighting.
Proof of Residence
Residents can obtain a proof of residence by providing:
- A valid South African ID
- The house address
Staff verify the information and issue the document, which can be used for official purposes such as school applications, bank requirements, or other municipal processes.
How to register and apply
- Visit the Augrabies Thusong Service Centre during operating hours.
- Approach the Cashier Services staff and explain your request or issue.
- Provide all required details and supporting documents.
- Staff will log your request, provide guidance, and, if needed, collect official statements from the Kakamas municipal office on your behalf.
- Receive your proof of payment, reference number, or document once processed.
Supporting documents
Residents may need to provide:
- Valid South African ID
- Proof of residence / house address
- Municipal account number (for payments or purchases)
- Completed forms for house ownership transfers or other requests
Operating Hours
The Augrabies Thusong Service Centre is open to residents:
Monday to Friday: 07:30 – 16:30
Residents are encouraged to visit during these hours to ensure their requests and enquiries are handled promptly.